In the digital age, it’s more important than ever to maximize your Customer Service skill set. Trust Turtle Peak to solve all your CS issues.
We know exactly how to boost sales and significantly decrease chargebacks and reimbursements.
We have a dedicated team of brand experts whose sole job is to reply to your customer emails.
We strive to learn everything about your company, then train our agents to deliver on KPI that are most important to you.
Our training involves adapting CS representatives to your CRM, allowing us to easily help customers and eliminate problems before they become issues.
Closely monitoring each step of the ordering process, we’ll make sure that all orders arrive on time.
Simply put, we know how to make money. Let us grow your customer base into an army of brand ambassadors.
Let us be your “secret weapon.” Our U.S. based customer support team will help you quickly grow your business. From increased revenue to better retention rates, nobody does it better than us. Click the button below to see all of the ways that Turtle Peak gives your business an unfair advantage in the market place.Read More
"As experts in increasing your ROI, we can help your business to reduce refunds, mitigate risk and take advantage of every upsell opportunity possible. Don’t believe us? Let our work speak for itself."
Working with Turtle Peak has been one of the best decisions my business ever made. We’ve seen our chargeback and refund rates go down, while our revenue skyrocket. I highly recommend Turtle Peak to anyone looking for a major competitive advantage. It’s no exaggeration to say that they’ve completely changed the way I look at customer service. Now that I know what’s possible with a company like TP, I could never go back to some run of the mill “call center.”
Turtle Peak has played a critical role in keeping my business’s chargebacks and refunds lower than ever. On top of that I can actually sleep peacefully knowing my customers are well taken care of, and not being bound by scripts and processes that take away from my brand delivering on our promise of a seamless customer experience.
Turtle peak has not only helped us create a positive customer experience, but also acts as a revenue driver for our business. There have been many occasions when Turtle Peak reaches out to one of our customer and facilitates additional sales or salvages an order gone wrong. We know we, and our customers, are in good hands when using Turtle Peak.
I was introduced to Turtle Peak somewhat by accident, but what a great outcome! Within 30 days Turtle Peak had turned customer service from a cost center to a profit center and the crazy thing is they were only handling our inbound volume. We quickly brought our outbound call volume over to the Turtle Peak team as well and we’re now seeing solid monthly profits from customer service team. I truly believe that your customers can tell if an agent is smiling on the other end of the line and Steve has built an incredible culture of happy smiling agents who love what they do. Over time Turtle Peak has become an integral part of our team and our culture and it’s great to have such a solid partner in the customer service space. I highly recommend Steve and the Turtle Peak team to anyone who is looking to ensure that your customers receive the best service while also ensuring that your customer service team is contributing to your bottom line.
Steve and the team at Turtle Peak have been great to work with. They've held my hand every step of the way in getting setup for their customer support service, which I have been more than pleased with. In fact, their service is beyond exceptional (something I measure in happy customer feedback scores and low charge back ratios with my merchant accounts). Thanks for being awesome Turtle Peak!
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