CLIMBING THE PEAK: CUSTOMER SERVICE INSIGHTS FOR YOUR BUSINESS

OUR LATEST THOUGHTS

bad customer service

How Does Bad Customer Service Affect Your Business?

When was the last time you had a bad customer service experience? Chances are that…

customer service training ideas

5 Customer Service Training Ideas for Small Businesses

Customer service is the core pillar of most businesses. 92 percent of consumers say that…

how to deal with difficult customers

Keeping Great Customer Service: How to Deal with Difficult Customers

According to a recent survey, 82% of customers can leave a company due to poor…

7 Easy Hacks For Writing Great Customer Service Email

In today’s world, email is one of the leading forms of communication. Did you know…

inbound and outbound

Inbound vs. Outbound: Which Customer Support Service Is Better For My Business?

About 70% of buying experiences depends on how customers feel they are being treated. Based…

customer relations

4 Tips to Build Customer Relations and Stand out Against Competitors

No business can survive without having excellent customer relations. For consumers, customer experience is more…

Mark Nagle Appointed Chief Operating Officer for Turtle Peak Customer Service

Turtle Peak is proud to introduce Mark Nagle as our Chief Operating Officer. We firmly…

healthcare customer service

Healthcare Customer Service Strategies to Improve Patient Retention

Trying to improve patient retention? Looking for ways to provide great healthcare customer service? If…

outsource customer service

Top 5 Reasons to Outsource Customer Service in the Healthcare Industry

Having a surge of new customers and increased interest in your business is great, right?…