CLIMBING THE PEAK: CUSTOMER SERVICE INSIGHTS FOR YOUR BUSINESS

OUR LATEST THOUGHTS

inbound and outbound

Inbound vs. Outbound: Which Customer Support Service Is Better For My Business?

About 70% of buying experiences depends on how customers feel they are being treated. Based…

customer relations

4 Tips to Build Customer Relations and Stand out Against Competitors

No business can survive without having excellent customer relations. For consumers, customer experience is more…

Mark Nagle Appointed Chief Operating Officer for Turtle Peak Customer Service

Turtle Peak is proud to introduce Mark Nagle as our Chief Operating Officer. We firmly…

healthcare customer service

Healthcare Customer Service Strategies to Improve Patient Retention

Trying to improve patient retention? Looking for ways to provide great healthcare customer service? If…

outsource customer service

Top 5 Reasons to Outsource Customer Service in the Healthcare Industry

Having a surge of new customers and increased interest in your business is great, right?…

amazing customer service

7 Tips on How to Identify an Amazing Customer Service Company

Research shows that 92% of consumers will stop doing business with a company after three…

Customer interaction

10 Reasons Why Every Customer Interaction Matters

As the old customer service adage says, “the customer is always right.” But when you…

Gamification

8 Reasons to Use Gamification to Simulate your Agents

Keeping your agents engaged and motivated is an important factor in success. Gamification can provide…

call center performance

7 Benefits of Creating a Culture in Your Call Center

Call centers are notorious for their high turnover rates, unhappy staff, and lack of a…