CLIMBING THE PEAK: CUSTOMER SERVICE INSIGHTS FOR YOUR BUSINESS

OUR LATEST THOUGHTS

healthcare customer service

Healthcare Customer Service Strategies to Improve Patient Retention

Trying to improve patient retention?

Looking for ways to provide great healthcare customer service?

If you run a healthcare organization or medical office, it’s important that you retain your existing patient base if you want to succeed. Unfortunately, that’s easier said than done and it can take some time to learn how to retain patients like a pro.

Luckily, we’re here to help. Below we’ll give you the best strategies and tips you can use to provide great healthcare customer service and retain more patients.

1. Make Visits Easy

One of the best ways to retain your patients is simply to always provide them with excellent customer service and make sure every single visit goes smoothly.

This means making the scheduling process quick and painless. It also means being kind and attentive at all times when dealing with patients and doing everything you can to help make their experience better. Anyone who comes into contact with a patient should be personable and friendly at all times.

Customer service shouldn’t end with the visit, however. After a visit, it’s a great idea to have a plan for following up to ensure patients are left with a good impression of your services.

2. Always Follow Up

If you want to provide great service and retain patients, you should make sure that you always have a plan for following up with them.

One of the best ways to follow up with a patient after an appointment is to ask them how their experience was and if they have any feedback. Other ways to follow up include offering them a special discount on their next visit or wishing them well on a holiday.

To make your follow-up even more effective, make sure you use great personalization to be as personable as possible when corresponding with them.

3. Invest in Their Education

Another way to provide good service to your patients is to find ways to educate them and keep them informed.

Launching a blog in which you write about medical conditions and topics that may interest them can be a great help. Another great way to educate your patients is to have a special event where you can teach them about a health-related topic or issue.

By working to provide value to your patients and make them more knowledgable, they’ll see that you care about them and, in turn, will see more value in your services as a result.

4. Offer More Modern Conveniences

Another way you can retain more patients is by ensuring that you’re offering them modern conveniences.

The newest healthcare technology can help to improve patient care and give them a better overall experience. For example, many healthcare organizations and medical practices have adopted online self-scheduling options or online services that make things easier for patients.

If you’re still doing everything the old-fashioned way, your patients may leave you behind for a more modern practice. Make sure that you consider ways you can improve the experience of your patients if you want to keep them around.

Retaining More Patients With Great Healthcare Customer Service

The key to retaining your patients is to offer great healthcare customer service. Make sure that you’re going all the way with providing a great experience to patients and ensure you’re doing everything you can to make them feel welcome and cared for. By doing so, you’ll develop a great patient base that will serve you well for years to come.

Ready to bring your customer service to the next level?  Click here to learn about our services and to find out more about what Turtle Peak can do for you.

Post Comments