At Turtle Peak, our philosophy has always been simple: “the best customer is a happy one.” We will go past merely satisfying customers to creating loyalty, trust, and enthusiasm for your brand.
Our mission and values remain simple:
- Provide an exceptional customer experience
- Protect your customers and data
- Increase your ROI
We want to turn customer service from an afterthought into a formidable part of your business and sales strategy. We don’t just take customer complaints off your hands, we make tangible contributions to the success and longevity of your business. In January of 2017, Turtle Peak began offering its services to nutraceutical clients for whom we generated mid-six figures of additional revenue per month. Through our unscripted approach, we’ve helped consistently maintain chargeback and refund rates that were 50% below the industry norm for CPG companies.
Since then we’ve quickly grown and now provide high-quality customer service and call-center solutions to clients in a variety of industries.
Some of these industries include:
- This is our bread and butter. It’s how we started, so we know industry trends, how to spot problems, and we have health-certified coaches on staff to represent your company with the utmost authority.
- We build buyer loyalty through stellar customer service so your users feel appreciated and seen. We make it our goal to gently encourage people to buy the multiple-month supply rather than just the single option.
- Medical Services
- Think doctor’s offices, hospitals, dentists, spas, chiropractors, etc. From appointment setting, confirmation help, and live transfers - we can do it all!
- Fitness Studios
- Do you need customers to buy larger packages? Want to get feedback on your classes/offerings? Looking to convert introductory customers to full-time members? We’ve got you covered with strategies and customer interactions that yield real results.
- Are you scaling and need some overflow help to walk new customers through your platform? We get your subscribers the help they need faster. We are available to your customers from the instant they report a problem until it is solved.
- Lead Generation
- Do you have a list of data you need us to qualify and pass along to your “closers?” We can handle the cold calls, so you can focus on closing the deal.
- We can help create a compliant script to qualify leads and then pass them off to your licensed agents. While we don’t have licensed agents, we do know insurance very well. With this knowledge, we can identify and reassure potential customers about what you can offer them.
- Looking for help in another industry?
- No matter what industry you are in, we’ve got you covered! As long as you can teach us about you, we can support you. We are an extension of your brand. You train the agents dedicated to your account so that we can talk fluidly and with purpose.
You’ll notice the Turtle Peak difference from the very first day you work with us. Based entirely in the United States, we only hire enthusiastic employees who genuinely care about helping others. We are a family and our call center is filled with employees who LOVE their job and LOVE talking to your customers. That passion shines through in how we represent, protect, and promote your products and services.