Turtle Peak got its start as the in-house customer service team for a nutraceutical company doing $30MM in annual revenue. From Day 1, our mission was to provide an exceptional customer experience, generate increased ROI, and mitigate chargebacks and refunds. Our philosophy has always been simple: “the best customer is a happy one.”
It wasn’t long before others took notice of our customer service. From generating mid-six figures of additional revenue per month, to helping our parent company consistently maintain chargeback and refund rates that were 50% below the industry norm, it was clear we’d built something special.
In January of 2017 Turtle Peak began offering its services to outside clients. Since then we’ve quickly grown and now provide high quality customer service and call center solutions to clients in a variety of industries.
You’ll notice the Turtle Peak difference from the very first day you work with us. We are based 100% in the United States and only hire the best and the brightest to join our team. In two and a half years we’ve only had one employee ever quit. In other words: we’re a family and our call center is filled with employees who LOVE their job and LOVE talking to your customers. And that passion shines through in how we represent your products and services.
From astounding upsell rates on your inbound sales calls (think 80% +), to retaining a ridiculous percentage of your subscription customers, to keeping your chargeback and refund rates dramatically below industry averages - we’ll quickly become your secret weapon.
When you work with Turtle Peak you get dedicated representatives who our passionate about your business. Your customers will be blown-away by the level of knowledge, expertise, and ownership that our representatives possess. In turn, this will lead to higher order values, fewer refunds, and a stronger brand.
We have a dedicated team of brand experts whose sole job is to reply to your customer emails. This means faster response times, and happier customers. In fact, Turtle Peak guarantees an email response time to all of your customers of 24 Hours or Less, including on Saturdays, Sundays, and holidays.
We get that sales are what keep your doors open. That’s why we train our representatives to be incredibly effective salespeople. From effortlessly upselling inbound customers, to proactively cross-selling all of your services and products, for every $1 you spend on Turtle Peak you can expect to make at least $3 back. That’s why so many people view working with Turtle Peak as a no-brainer.
At Turtle Peak we believe that most refunds and chargebacks are a result of misunderstandings. Our representatives create instant trust and rapport with your customers, which mitigates chargebacks and refunds immediately. Additionally, we are experts in helping your company to “save the sale.”
Because Turtle Peak got its start as an in-house customer service team, we understand the supply chain better than anyone. We can help to track and manage every step of the fulfillment cycle, monitor inventory levels, and proactively alert both your business and your customers when issues arise.
With Turtle Peak you have 24/7 access to a personal account manager. This trusted advisor will assist you in building out new campaigns, optimizing existing ones, and maintaining 100% visibility into the customer support experience you provide. You’ll also get weekly and monthly reporting including KPIs and metrics, making it easy to understand exactly what’s going in with your business.
As your business grows, your data will become increasingly valuable. From monetizing existing customers through suggestive selling, to converting partials and leads into customers, Turtle Peak has an outbound program that can put more money in your pocket.